FREQUENTLY ASKED
QUESTIONS

I recommend using the body scrub 2-3 times per week and the moisturizer daily. However, frequency can depend on your skin type and personal preference.

Our processing time is 5-10 business days before your order is shipped. When your items are shipped, an email containing tracking information will be sent to your email.

African black soap used directly on the skin can be drying & harsh on the skin. It is important to patch test before using it on a larger area. Cut of a small piece, create a lather in your hands & then apply that lather to your skin (rather than directly applying the soap to skin). Tips for Different Uses: • For Acne: Use the soap once a day initially to see how your skin reacts, then increase to twice a day if your skin tolerates it well. • For Body: If using on your body, the soap can be applied using a loofah or sponge for gentle exfoliation. • For Hair: If using as a shampoo, lather the soap in your hands and then massage into your scalp. Rinse thoroughly and follow with a conditioner to prevent dryness. Cautions: • Avoid Eyes: Keep the soap away from your eyes, as it can cause irritation. • Sensitive Skin: If you have sensitive skin, use the soap sparingly and observe how your skin responds. By following these steps, you can enjoy the numerous benefits of raw African black soap while minimizing any potential irritation.

Store your products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.

Yes, many of our products are formulated for sensitive skin. We recommend checking the ingredient list and doing a patch test before full use.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.