SHIPPING & RETURNS
SHIPPING POLICY
Shipping Policy Welcome to LOVE UR AURA! We are committed to ensuring your shopping experience is exceptional, including timely and reliable shipping.
Shipping Options & Costs
We offer several shipping options to accommodate your needs:
• Standard Shipping: 3-7 business days, $5.99 or FREE on orders over $50.
Processing Time
Orders are processed within 4-10 business days. Orders placed on weekends or holidays will be processed on the next business day.
Domestic Shipping
We ship within the United States using trusted carriers such as USPS, UPS, and FedEx. Standard shipping typically takes 3-7 business days depending on your location.
International Shipping
We are pleased to offer international shipping to many countries. Rates and delivery times vary by destination and will be calculated at checkout.
Please note that international customers are responsible for any customs duties and taxes that may apply.
Order Tracking
After your order is shipped, you will receive a confirmation email with a tracking number. You can track your package through the carrier’s website. If you encounter any issues, please contact our customer service team for assistance.
Lost or Delayed Packages
While we strive for timely deliveries, please note that we are not responsible for delays caused by the carrier or customs. If your package is significantly delayed or lost, contact us and we will work with the carrier to resolve the issue.
Incorrect or Incomplete Address
Please ensure your shipping address is correct and complete. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer. If you notice an error in your shipping address, please contact us immediately.
Contact Us
If you have any questions or need assistance, please reach out to our customer service team:
• Email: Loveuraura333@gmail.com
• Phone: (972) 674-1765
• Business Hours: Monday - Friday, 9 AM - 5 PM (CST)
Thank you for choosing LOVE UR AURA. We appreciate your business and are here to ensure you have a great experience from start to finish.
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RETURN & EXCHANGE POLICY
No Return & No Exchange Policy
We value your business and aim to provide the highest quality products and services. Please read our policy carefully before making a purchase.
No Returns or Exchanges
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for any items purchased. This policy ensures the integrity and safety of our products for all our customers.
Why No Returns or Exchanges?
• Hygiene and Safety: Our body care products are intended for personal use. To maintain the highest hygiene and safety standards, we cannot accept returned items.
• Quality Assurance: We stand by the quality of our products and guarantee that each item is inspected before shipping to ensure it meets our high standards.
Order Issues
If you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of receiving your order. We will be happy to assist you with a resolution